Frequently Asked Questions
Everything you need to know about upgrading your home with APEX Supply.
What is the standard shipping timeframe for large home fixtures?
Standard shipping typically takes 5-7 business days. For oversized items like bathtubs or kitchen islands, we use specialized freight carriers which may take 7-10 business days for delivery.
Do you offer professional installation services?
While APEX Supply does not provide direct installation, we partner with a network of certified contractors. Contact our support team to find a recommended professional in your local area.
What is your return policy for home decor and hardware?
We offer a 30-day return policy on all unused items in their original packaging. Please note that a 15% restocking fee may apply to large furniture items and special orders.
Are your products covered by a manufacturer warranty?
Yes, all products sold through APEX Supply come with a minimum one-year manufacturer warranty. Specific high-end brands may offer extended coverage of up to 10 years.
Can I request finish samples before placing a bulk order?
Absolutely. We offer sample swatches for most cabinetry finishes, countertop materials, and metal hardware to ensure the color matches your home's aesthetic perfectly.
Do you offer trade discounts for interior designers and contractors?
Yes, we have a dedicated Trade Program. Verified professionals can apply for exclusive pricing, dedicated account management, and priority shipping on all orders.